Last updated: 14 October 2026
Damaged, defective or wrong items
If your order arrives damaged or defective, or you receive the wrong item, contact us at zakishaikh2051@gmail.com within 7 days of delivery. Include your order number and clear photos, or an unboxing video showing the issue. Once we have verified the problem, we will send a replacement or issue a full refund, at no extra cost to you.
Change-of-mind returns
Unless a product page says otherwise, we cannot accept returns for change of mind. This is for hygiene and quality reasons, especially for kitchen, bath and personal-care products. If you have a concern about a product, please contact us; we're happy to help.
Conditions
- Items must be unused (other than to check the defect), with all accessories and the original packaging.
- Personal-care and hygiene products cannot be returned once opened, unless they are defective.
- Requests made more than 7 days after delivery cannot be accepted.
Refunds
Approved refunds go back to the original payment method within 5–7 business days of approval. For Cash on Delivery orders, we refund to your bank account or UPI ID. Your bank's processing times may also apply.
Cancellations
You can cancel an order free of charge before it has been dispatched. Once an order has shipped, it cannot be cancelled, but the conditions above still apply.
Refused or undelivered COD orders
Repeatedly refusing Cash on Delivery orders may lead us to restrict COD on future orders.
Contact
zakishaikh2051@gmail.com · +91 90545 87499 · E-3291, Aali Digiwaad, Dhaal, near Dana Manzil, Bharuch, Gujarat 392001, India