Last updated: 14 October 2026
Overview
This online store (the "Store") is operated by Pantoza ("Pantoza", "we", "us" or "our"). By visiting the Store or buying from us, you agree to these Terms of Service ("Terms"), together with the policies linked from them, including our Privacy Policy, Refund Policy and Shipping Policy. If you do not agree with these Terms, please do not use the Store.
Our Store is hosted on Shopify, which provides the platform that lets us sell our products to you.
1. Using the Store
By agreeing to these Terms, you confirm that you are at least 18 years old, or that you are using the Store under the supervision of a parent or legal guardian. You may not use our products or the Store for any illegal or unauthorised purpose, or in breach of any law that applies to you.
2. General conditions
We may refuse service to anyone, for any lawful reason, at any time. Payment card details are always encrypted when transferred over networks. You agree not to copy, sell, resell or exploit any part of the Store without our written permission.
3. Accuracy of information
We work to keep product information accurate and up to date, but the Store may occasionally contain errors, and general information is provided for reference only. Please use your own judgement before relying on it. We may update the Store's content at any time, but we are not obliged to.
4. Changes to products and prices
Prices and product availability may change without notice. We may modify or discontinue any product or part of the Store at any time. Price changes will not affect orders that have already been confirmed.
5. Products
Some products are available online only and may be available in limited quantities. They can be returned or replaced only as set out in our Refund Policy. We take care to show colours and images accurately, but your screen may display them slightly differently. Product images may be representative of the item and its use. We may limit sales of any product to any person, region or jurisdiction.
6. Orders, billing and account information
We may refuse or cancel any order, or limit the quantities purchased per person, household or order. This includes orders that appear to be placed by resellers or that use the same payment method or address. If we change or cancel an order, we will try to notify you using the email address or phone number you gave us, and we will refund any amount you paid for that order. You agree to provide current, complete and accurate purchase and account information, and to keep it up to date.
7. Payment and Cash on Delivery
We accept the payment methods shown at checkout. Where Cash on Delivery ("COD") is offered, we may require order confirmation by phone or message before dispatch, and we may cancel COD orders that cannot be confirmed. We may also restrict COD for certain pin codes, order values or customers with a history of refused deliveries.
8. Third-party tools and links
We may give you access to third-party tools, services or websites that we do not monitor or control. They are provided "as is", without any warranty, and your use of them is at your own risk and subject to the third party's own terms.
9. Reviews, feedback and submissions
If you send us reviews, comments, ideas or other material, you allow us to edit, copy, publish and use them in any medium, without paying you compensation. You confirm that your submissions do not break any law or infringe anyone's rights, and do not contain abusive, obscene or misleading content, or malware. We may remove content that we consider unlawful or objectionable.
10. Personal information
Our Privacy Policy explains how we collect and use your personal information.
11. Errors and omissions
The Store may sometimes contain typographical errors, inaccuracies or omissions, for example in product descriptions, prices, offers, shipping charges or delivery times. We may correct them, and update or cancel orders affected by them, at any time, including after you have submitted your order.
12. Prohibited uses
You must not use the Store: to break any law; to infringe our or anyone else's intellectual property; to harass, abuse or discriminate against anyone; to submit false or misleading information; to upload viruses or malicious code; to collect other people's personal information; to spam, phish or scrape; or to interfere with the Store's security. We may end your use of the Store if you do.
13. Disclaimer of warranties and limitation of liability
We do not guarantee that the Store will always be uninterrupted, secure or error-free. Except as required by law, products and services are provided "as is" and "as available". To the fullest extent permitted by law, Pantoza and its team, suppliers and service providers will not be liable for any indirect, incidental or consequential loss arising from your use of the Store or any product. Our total liability for any claim relating to a product will not exceed the amount you paid for that product. Nothing in these Terms limits any rights you have under the Consumer Protection Act, 2019, or any other law that cannot be excluded.
14. Indemnity
You agree to compensate and hold Pantoza harmless from any claim or demand, including reasonable legal fees, that a third party makes because you breached these Terms or broke any law or the rights of a third party.
15. Severability
If any part of these Terms is found to be unlawful or unenforceable, the rest of the Terms will remain in full force.
16. Termination
These Terms apply until either you or we end them. You can end them at any time by no longer using the Store. We may end them, or suspend your access to the Store, if we reasonably believe you have broken them. Obligations incurred before termination continue afterwards.
17. Entire agreement
These Terms, together with any policies posted on the Store, are the entire agreement between you and us about your use of the Store, and they replace any earlier agreements or communications.
18. Governing law and disputes
These Terms are governed by the laws of India. Subject to your rights as a consumer, the courts at Bharuch, Gujarat will have jurisdiction over any dispute.
19. Changes to these Terms
The latest version of these Terms is always available on this page. We may update them by posting changes here, so please check them from time to time. If you continue to use the Store after changes are posted, you accept the updated Terms.
20. Contact and grievance officer
Questions about these Terms can be sent to zakishaikh2051@gmail.com.
Under the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer is:
Grievance Officer, Pantoza
E-3291, Aali Digiwaad, Dhaal, near Dana Manzil, Bharuch, Gujarat 392001, India
Email: zakishaikh2051@gmail.com · Phone: +91 90545 87499
We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt.